Refund policy


At Signature Labels, we take pride in offering unique, customised items tailored to your personal style and preferences. Due to the custom nature of our products and our role as a reseller, we adhere to a strict no-return policy. This ensures that each customer receives a product that is uniquely theirs, while also maintaining our commitment to quality and exclusivity.


We understand that circumstances change, and you may need to cancel your order. Orders can be cancelled within 24 hours of purchase. Please note, there will be a cancellation charge amounting to 6% of the total paid amount; the remainder will be credited back to the original method of payment. We ask for your patience as it may take some time for the credit to reflect in your account.

Should you wish to cancel your order after the 24-hour window, we regret to inform you that refunds cannot be provided.

To proceed with cancelling your order, please reach out to us via email at


While we strive for perfection in every order, we acknowledge that there may be rare instances where an exchange is necessary. Please note the following conditions for exchanges:

  • Products cannot be exchanged at our retail locations.
  • Exchanges are permitted solely in the case of faulty products or if the delivered item does not match the provided specifications.
  • There are no returns, refunds, or exchanges for jewellery and clutches once they have been dispatched.
  • Items purchased on sale are not eligible for exchanges unless the wrong order has been delivered.

If you believe your product qualifies for an exchange, please contact our customer care team by emailing with your order number and a detailed explanation of the issue.

Our customer care team will review your request and get back to you as soon as possible to provide further instructions.

Thank you for choosing Signature Labels. We are committed to ensuring your satisfaction with every customised product you purchase from us.